Privacy Policy

1. Introduction

Welcome to Wooden Homes India, a brand operated by Camilsons Industries Pvt. Ltd. ("Company", "we", "our", or "us").

We respect your privacy and are committed to protecting the personal information you share with us while visiting our website, enquiring about our products, requesting quotations, or engaging with our services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information.

By using our website, you acknowledge this Privacy Policy. Where consent is required for specific processing activities, we will seek it separately.

2. Information We Collect

We may collect the following information when you interact with our website or services:

3. How We Use Your Information

We may use your information for the following purposes:

1. Responding to enquiries and consultation requests.
2. Providing product information, brochures, quotations, and proposals.
3. Understanding project requirements and recommending suitable wooden home solutions.
4. Coordinating site visits, technical discussions, manufacturing, delivery, and installation.
5. Processing orders, payments, invoices, and customer records.
6. Providing after-sales service, warranty assistance, and customer support.
7. Improving our website, products, and customer experience.
8. Sending promotional communications, product updates, and offers where permitted by law and subject to applicable consent requirements.
9. Complying with legal, regulatory, taxation, and contractual obligations.

We will not use your personal information for unrelated purposes without an appropriate lawful basis or consent.

4. Sharing of Personal Information

Wooden Homes India respects the confidentiality of customer information.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Where necessary, information may be shared with:

• Authorized employees and relevant departments.
• Project consultants, architects, engineers, and installation teams.
• Logistics, transportation, and delivery partners.
• Technology providers, website hosting services, and customer relationship management platforms.
• Payment processing and accounting service providers.
• Government authorities or regulatory bodies when legally required.

Such information will be shared only where reasonably necessary for legitimate business operations, contractual requirements, or legal compliance, with appropriate safeguards.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor preferences, and analyse website performance.

These technologies may help us understand which products and pages visitors find useful.

Where applicable, visitors will be provided with options to manage non-essential cookies and tracking preferences.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Marketing and Communication

When you submit an enquiry, our representatives may contact you through telephone, email, WhatsApp, or other communication channels to respond to your request.

We may also share new product launches, offers, project updates, or promotional information where you have provided the necessary consent or where otherwise permitted by applicable law.

You may request to stop receiving promotional communications at any time by contacting us.

Opting out of marketing will not prevent essential communication relating to an ongoing enquiry, order, or project.

7. Photographs, Project Images and Testimonials

Wooden Homes India may showcase photographs, videos, project portfolios, and customer testimonials to demonstrate our products and completed projects.

Where identifiable personal information, private property details, or customer testimonials are involved, we will obtain appropriate permissions before publication where required.

Certain website images may be digitally enhanced or AI-assisted for visual presentation and conceptual illustration.

Such enhancements are intended to communicate design possibilities and do not necessarily represent the exact specifications or final appearance of a product.

Customers are encouraged to refer to actual project photographs, technical specifications, and approved quotations before making purchase decisions.

8. Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

Access to customer information is restricted to authorised personnel and service providers who require it for legitimate business purposes.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including customer service, project execution, warranty support, legal compliance, and record-keeping.

When information is no longer required, we will securely delete or anonymise it, unless retention is necessary under applicable law or for legitimate legal purposes.

10. Your Privacy Rights

Subject to applicable Indian data-protection laws and their commencement provisions, you may have the right to:

• Request access to information about your personal data.
• Request correction or updating of inaccurate information.
• Request erasure of personal data where applicable.
• Withdraw consent for processing based on consent.
• Raise grievances concerning the handling of your information.
• Exercise other rights available under applicable law.

To submit a privacy-related request, please contact us using the details provided below.

We may request reasonable verification of identity before processing a request to protect your information from unauthorised disclosure.

11. Third-Party Websites and Links

Our website may contain links to external websites, customer project websites, social media platforms, and third-party services.

These websites operate independently and may have their own privacy policies.

Wooden Homes India is not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review their respective privacy policies before sharing personal information.

12. Children's Privacy

Our website is primarily intended for adults seeking information about wooden homes, cottages, and related services.

We do not knowingly collect personal information from children in violation of applicable law.

Where processing children's personal information requires parental consent, we will follow the applicable legal requirements.

13. International Data Processing

Some technology providers or service partners may process or store information outside India.

Where cross-border processing occurs, we will take appropriate steps to comply with applicable Indian data-protection laws and relevant restrictions.

14. Compliance with Applicable Laws

Wooden Homes India is committed to handling personal information responsibly and in accordance with applicable Indian laws, including relevant provisions of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and rules made thereunder, as and when applicable.

We will review and update our data-handling practices as legal requirements evolve.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or legal requirements.

Any updates will be published on this page with the revised effective date.

Where required by law, we will provide additional notice or seek fresh consent for material changes in data processing.

16. Contact Information and Privacy Grievances

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

• Wooden Homes India
• A Brand of Camilsons Industries Pvt. Ltd.
• Registered/Business Contact Address:
• Camilson Bhavan
• Margao–Varca Road, Birondi,
• Benaulim, Salcete, Goa – 403716, India.
• Email: sales@woodenhomesindia.com
• Phone: +91 88050 21234
• Website: www.woodenhomesindia.com
• Privacy/Grievance Contact: Mr Caesar Fernandes

We will endeavour to address privacy-related enquiries and grievances within the timelines prescribed by applicable law.

© 2026 Camilsons Industries Pvt. Ltd. All Rights Reserved.

Wooden Homes India — Crafted with Integrity. Built on Trust.